MCL Solar provides a standard five-year manufacturer’s warranty for all MCL Solar products. The warranty period begins on the Bill of Lading (B/L) date for the shipment containing the product.
Download the MCL Solar General Five-Year Warranty Statement (PDF, English and Chinese)
Warranty coverage
The warranty covers manufacturing defects and product quality defects under normal installation and use.
How to submit a claim
During the warranty period, the local agent or end user can email sales@mclsolar.com. Please include the product model or identification, the Bill of Lading date or shipment reference, the installation location, a description of the fault, and supporting photos or short videos.
MCL Solar reviews the information and provides remote technical diagnosis. For a confirmed defect within the warranty scope, MCL Solar arranges the appropriate technical support and replacement components based on the diagnosis and provides instructions for components that can be replaced locally.
MCL Solar 通用五年质保
MCL Solar 全部产品均享有五年标准制造商质保，自产品所属批次的提单（B/L）日期起算。质保覆盖正常安装及使用条件下的制造缺陷及产品质量缺陷。
质保期内，当地代理或最终用户可将产品识别信息、提单日期或发货编号、安装地点、故障说明及照片或短视频发送至 sales@mclsolar.com。MCL Solar 提供远程诊断，并为确认属于质保范围的故障安排相应技术支持及替换部件。
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